At Isoderm, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

📅 Return Window

  • You can request a return within 7 days of delivery.
  • Products must be unused, unopened, and in original packaging.

❌ Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used skincare products
  • Damaged products due to misuse
  • Items purchased during final sale/clearance

🔁 Return Process

  1. Email us at support@isoderm.com with:
    • Order ID
    • Reason for return
    • Product images (if damaged/defective)
  2. Our team will review your request within 24–48 hours.
  3. If approved, we will arrange a pickup or guide you through the return process.

💸 Refund Policy

  • Once we receive and inspect the product, your refund will be processed.
  • Refund will be issued to your original payment method within 5–7 business days.

🔄 Replacement Policy

We offer replacements in case of:

  • Damaged product
  • Wrong item delivered
  • Manufacturing defect

📌 Replacement requests must be made within 48 hours of delivery.

🚚 Return Shipping

  • If the return is due to our error (wrong/damaged product), we bear the shipping cost.
  • For other returns, shipping charges may be deducted from the refund.

⚠️ Important Notes

  • Please ensure correct address and contact details while placing the order.
  • Refunds may take additional time depending on your bank/payment provider.

📞 Need Help?

📧 support@isoderm.com
📞 +91-XXXXXXXXXX